Our Services
Customer Journey Mapping and Visualisation
Creating comprehensive visual representations of your customer's journey, including data analysis and insights across all channels and touchpoints, from initial awareness through advocacy, with advice and guidance for optimisation and improvements
Experience Optimization & Strategy
Analysing your customer emotions and pain points to identify friction areas and opportunities for experience enhancement to drive growth and improve sentiment
Marketing Consultancy
Touchpoint Analysis & Communication Strategy, evaluating and optimising every point of contact between your customers and your brand, ensuring consistent and meaningful interactions, including web, email, social and content optimisation + event experience enhancement. Coordinating customer interactions across all channels to deliver seamless, personalised experiences that feel effortless
Retention and Advocacy Programs
Helping you to build strategies that transform satisfied customers into loyal advocates who actively promote your brand.
Business Process Alignment
Aligning customer experience initiatives with existing business processes to ensure sustainable implementation and measurable results.
Welcome to Customer Journey Studio
Optimising Customer Experiences, Driving Growth & Revenue
At Customer Journey Studio, I believe that exceptional customer experiences don't happen by accident—they're carefully crafted through deep understanding and strategic design. I help businesses map their customer's complete journey, identifying critical touchpoints and uncovering the emotions, thoughts, and motivations that drive customer behaviour at each stage. Helping you turn these critical understandings into business growth and revenue
